AI & Reporting Analyst – Contracts & Billing Operations

This is a unique opportunity to combine AI, analytics, and business impact while partnering directly with Finance, IT, and Operations leaders in an international SaaS environment.

• Build and improve KPIs/metrics for Contracts & Billing operations
• Use AI tools (Claude, Copilot) to analyse NetSuite and Salesforce data
• Create dashboards, reports, and decision-ready insights
• Identify root causes and drive process improvements
• Analyse Salesforce tickets/cases (trends, ageing, recurring issues)
• Detect billing issues, revenue leakage, disputes, and re-bill trends
• Collaborate with Finance, IT, Data, and Commercial teams
• Support NetSuite and ticketing system improvements
• Deliver monthly KPI and operational reporting to leadership
• Ensure compliance with operational policies and audit requirements
• Promote continuous improvement and responsible AI usage
• Support efficient global Contracts & Billing operations

Start: immediately Contract: 3 months with a possibility of prolongation / transfer into another role

• Strong practical AI experience in SaaS finance/operations (AI-driven reporting, metrics, O2C/billing analytics)
• Experience with enterprise AI tools like Claude/Copilot (prompting, workflows, agents)
• Good knowledge of NetSuite and Salesforce
• Salesforce reporting and ticket/case analysis skills
• Experience building KPI frameworks and improving billing/O2C performance
• Understanding of contracts, billing, and revenue operations in SaaS/subscription business
• Experience working with distributed/global finance or operations teams
• Advanced Excel skills
• Fluent English, min. B2+ in both oral and written form

• 5 weeks of vacation
• Sick Days
• Home office
• Meal vouchers
• Cafeteria
• Pension insurance
• Language courses