IT Service Desk Specialist

O nabídce

Join an international organization where you will provide technical support to users across different locations and help keep their everyday IT environment running smoothly. The role gives you hands-on exposure to Windows, Microsoft 365, Freshservice, Active Directory, Entra ID, MFA, Intune, SCCM, VPN, and ITSM processes. Job Description

• Provide 1st line IT support via phone, email, chat, and ITSM tools, handling incidents and service requests within agreed SLAs
• Troubleshoot issues related to Windows devices, Microsoft 365, business applications, hardware, peripherals, and connectivity
• Manage user access, software requests, equipment provisioning, and support activities related to onboarding and offboarding
• Use remote support solutions to diagnose and resolve technical issues, escalating more complex cases to specialized IT teams when required
• Maintain accurate tickets, user and asset information, and contribute to internal knowledge articles and troubleshooting documentation
• Support a reliable user experience through clear communication, timely updates, and structured incident handling
• Participate in service coverage and support activities according to the needs of the global IT operation

Požadujeme

• 2+ years of experience in Service Desk, IT Support, or a similar technical support role, preferably in an international environment
• Good practical knowledge of Windows and Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint
• Experience with Active Directory / Microsoft Entra ID, MFA, and basic identity and access management
• Understanding of ITSM processes, particularly Incident and Request Management, as well as working with SLAs
• Basic knowledge of TCP/IP, DNS, Wi-Fi, VPN, and common network troubleshooting
• Strong troubleshooting and problem-solving abilities combined with a customer-oriented approach
• Fluent English, both written and spoken; IT education or equivalent professional experience

Nice to Have

• Experience with Freshservice or another ITSM platform
• Knowledge of Microsoft Intune, Autopilot, or SCCM
• ITIL Foundation certification or practical knowledge of ITIL principles
• Experience with Microsoft Teams telephony or meeting room technologies
• Exposure to regulated or compliance-driven environments

Nabízíme

• Hybrid working model and flexible working hours
• Annual performance bonus
• 5 weeks of vacation plus additional sick days
• Cafeteria benefits and meal vouchers
• Pension, life, and accident insurance contributions
• Professional training and continuous learning opportunities
• International environment with modern enterprise IT technologies